Feedback & Complaints

Who Can Make a Complaint

Participants, families, support coordinators, allied health professionals, NDIS providers, or any other person involved in a participant's care can make a complaint about IHA's services.

How to Make a Complaint

Complaints can be made by phone, email, or in writing:

• Phone: 0451 379 573
• Email: info@inclusivehealthcareaustralia.com.au
• In writing, addressed to IHA's clinical management

A support person, family member, advocate, or interpreter can assist with making a complaint at any time.

What Happens After a Complaint Is Made

• The complaint is acknowledged
• The complaint is reviewed by IHA's clinical management
• Where appropriate, the person who raised the complaint is contacted to discuss it further
• The complaint is addressed, and an outcome is provided
• Records are kept in accordance with IHA's policies and NDIS requirements

External Bodies

You do not need to raise a concern with IHA first. You can contact an external body directly at any time.

Privacy

Information provided as part of a complaint is handled in accordance with IHA's Privacy Policy.